Terms & Conditions

Last updated: [December 2025]

Welcome to LocalHeroes Customer App. By downloading, accessing, or using this application, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

1. About LocalHeroes

LocalHeroes Customer App is an on-demand home services platform that connects users with local service providers for various household and professional services.

2. User Eligibility

By using this app, you confirm that you are at least 18 years old or have legal permission to use this application under applicable laws.

3. User Information & Data Collection

To provide our services effectively, we may collect and store the following user information:

• Full Name
• Email Address
• Phone Number
• Residential or Service Address
• Location data (only for service availability and delivery purposes)

All data is handled securely and used strictly for service-related purposes. For more details, please refer to our Privacy Policy.

4. Use of Services

You agree to use the LocalHeroes Customer App only for lawful purposes and not to misuse the platform. You must not:

• Provide false or misleading information
• Attempt to harm, hack, or disrupt the app
• Misuse services or harass service providers

5. Service Providers

LocalHeroes acts as a facilitator between customers and independent service providers. We do not guarantee the quality, timing, or outcome of services provided by third parties.

6. Payments & Charges

Service charges, if applicable, will be clearly displayed before booking confirmation. LocalHero reserves the right to modify pricing or service fees at any time.

7. Cancellation & Refunds

Cancellation and refund policies may vary depending on the service type and provider. Please review the cancellation terms before placing a service request.

8. Limitation of Liability

LocalHeroes shall not be held responsible for any direct, indirect, or incidental damages resulting from the use or inability to use the app or services.

9. Termination

We reserve the right to suspend or terminate user access at any time if there is a violation of these Terms and Conditions or misuse of the platform.

10. Changes to Terms

LocalHeroes may update these Terms & Conditions from time to time. Continued use of the app after changes implies acceptance of the updated terms.

11. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

12. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, you can contact us at:

Email: contact@localheroes.co.in
Website: https://localheroes.co.in