Privacy Policy

Last updated: December 2025

LocalHeroes Customer App & LocalHeroes Provider App ("we", "our", or "us") operates as an on-demand home services platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application.

1. Information We Collect

We may collect the following personal information from users:

• Personal Details: Name, email address, phone number
• Address Information: Service location and delivery address
• Location Data: Approximate or precise location to provide nearby service professionals

2. How We Use Your Information

The collected information is used to:

• Provide and manage doorstep home services
• Connect users with nearby service providers
• Contact users regarding service requests and support
• Improve app functionality and user experience
• Ensure safety, security, and fraud prevention

3. Location Data Usage

We collect location data only to identify nearby service professionals and improve service accuracy. Location data is used only while the app is in use and is not tracked continuously in the background.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. Information may be shared only with:

• Verified service providers to fulfill service requests
• Legal authorities if required by law
• Trusted third-party services used for app functionality (such as notifications or analytics)

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

6. User Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and personal data
• Withdraw consent for data collection (may affect service availability)

7. Data Retention

We retain user data only for as long as necessary to provide services or comply with legal obligations. Once data is no longer required, it is securely deleted.

8. Children’s Privacy

LocalHeroes Customer App & LocalHeroes Provider App does not knowingly collect personal information from children under the age of 13. If such data is discovered, it will be promptly removed.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the app implies acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: contact@localheroes.co.in
Website: https://localheroes.co.in